FAQ
At Grofit, we're committed to providing our customers with the best possible experience. If you have any questions about our company, products or services, or the ordering process, please take a look at the FAQs below. If you still can't find what you're looking for, please don't hesitate to reach out to us through the contact form on our Contact Us page.
What is Grofit?
Grofit is a leading provider of greenhouse management solutions, including our innovative Grofit Capsule sensor systems. Our goal is to help growers and greenhouse operators optimize their operations and achieve their goals.
What is the difference between the Grofit Capsule Cellular and the Grofit Capsule Bluetooth?
The Grofit Capsule Cellular and the Grofit Capsule Bluetooth are two different types of wireless communication options available for the Grofit Capsule sensors system. The Grofit Capsule Cellular uses cellular technology to send data to the cloud and to user apps, while the Grofit Capsule Bluetooth uses Bluetooth 5 technology for the communication with user smartphone App. The choice between these two options will depend on your specific needs and network infrastructure.
What is Capsulenet and how does it relate to the Grofit Capsule Bluetooth?
CapsuleNet is the gateway that connects the Grofit Capsule Bluetooth sensors to create a wireless network. The advantage of using CapsuleNet is that it can work with both Bluetooth 5 technology and cellular communication. This provides greater flexibility and coverage for the Grofit capsule sensor systems.
What services are available in the field?
Depending on your package, Grofit offers both technical and agronomic services in the field. Our technical service includes installation, configuration, and maintenance of the sensor system, while our agronomic service provides guidance and support on best practices for crop management and optimization. Contact us to learn more about the services included in your package.
How do I order Grofit products?
You can order Grofit products through our website by clicking on the Order Now button on the product page. If you have any questions or need assistance, please reach out to us through the contact form on our Contact Us page.
How long does it take to receive my Grofit products after I place an order?
Delivery times may vary depending on your location, but most orders are delivered within 5-7 business days. If you need your order sooner, please contact us to discuss expedited shipping options.
What is the warranty on Grofit products?
All Grofit products come with a one-year warranty. If you experience any issues with your Grofit products during the warranty period, please contact us to discuss a resolution.
What is the return policy for Grofit products?
If you are not completely satisfied with your Grofit products, you may return them within 30 days of receipt for a full refund. Please contact us for more information on our return policy.
We hope this FAQ has been helpful. If you have any additional questions, please don't hesitate to reach out to us. Thank you for choosing Grofit!